Google is making concerted efforts to attract and publicise its lighthouse Google Apps educatioin sector adoptionwins to proves its readiness to move into the enterprise space. See “Going to School with Google” (Google AU Blog)
IT News sources such as ZDNet will often cover these win-stories. Sometimes, I often wonder what happens after the switch? Switching core IT services like emails systems in a large organisation (like a University) aren’t like switching to a new grocery chain for food.Things often do go wrong.
Often with the introduction of a new operating environment, many legacy and unexpected issues arise. Are the users satisfied with the service level with these hosted services? Were the IT services able to receive adequate support when things falls apart? What are the statistic behind when these problems get resolved?
The complete story after a migration often goes unreported. In all fairness, the points raised can also apply to other companies including Microsoft.